ABC Insurance LTD (FSP ) - Privacy Policy

🔒 Privacy Policy

How we protect and handle your personal information.

Introduction

At ABC Insurance Ltd ("we", "us", "our"), we are committed to protecting your personal information. We adhere to the New Zealand Privacy Act 2020 and ensure your data is handled with care, respect, and in compliance with the law. This policy outlines how we collect, use, disclose, and protect your personal information.

If you have questions about this policy or your data, please contact our Privacy Officer at adam@abcinsurance.co.nz or visit www.privacy.org.nz.

Updates to This Policy

We may revise this policy from time to time. Any changes will be posted on our website and will take effect from the date of publication.

📌 What is Personal Information?

Personal information refers to any details that identify an individual. This may include (but is not limited to):

• Name and contact information

• Date of birth

• Employment and income details

• Education and qualifications

• Financial and credit history

• Payment details

• Feedback, testimonials, and communications

• Identity verification information (e.g. source of funds/wealth)

🛠️ How We Use Your Information

We use your personal information to:

• Confirm your identity

• Deliver services and products

• Communicate with you, including for marketing purposes

• Improve our services

• Respond to enquiries or complaints

• Fulfil our legal obligations or enforce our rights

• Any other purpose authorised by you or permitted under the Act

🔄 Sharing Your Information

We may disclose your personal information to the following parties, as necessary:

• Service providers who help us operate our business (e.g. data storage, IT, mailing, legal advisers)

• Product providers (e.g. insurers)

• Other financial advisers or advisory firms we work with

• Compliance reviewers, auditors, or regulatory agencies

• Government departments and agencies (e.g. Internal Affairs, NZTA)

• Social media platforms where we maintain a presence

• Dispute resolution bodies (e.g. FMA, Ombudsman, FSCL, Privacy Commissioner)

• Law enforcement or other agencies responding to a privacy or security incident

• Any other party where authorised by you or legally required

We will never share your personal information without your consent unless required by law.

🔐 Keeping Your Information Safe

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. All data is encrypted during transfer and storage, and is only accessible through secure network connections. Our systems are subject to regular audits and security assessments.

🗄️ Data Retention and Storage

We retain personal information only as long as necessary for the purposes it was collected. Data may be securely stored:

• In our cloud-based systems with backup protocols

• On-premises at 5 Stratford Way Canterbury if provided outside of our software

🔍 Access and Corrections

You have the right to:

• Access the personal information we hold about you

• Request corrections if you believe the information is inaccurate

To do so, email adam@abcinsurance.co.nz with proof of identity and details of your request. If we cannot make the correction, we will note your request in our records.

⚠️ Data Breaches

In the event of a privacy breach, our Privacy Officer will follow our internal response procedures to identify, report, and manage the issue promptly. If the breach is likely to cause serious harm, we will notify you and the Office of the Privacy Commissioner.

🌐 Internet Use and Cookies

While we take steps to maintain secure internet connections, sharing information online is done at your own risk. If you follow links to other websites, their privacy policies will apply.

We use cookies to understand how visitors use our site. You can disable cookies through your browser settings, although this may affect site functionality.

To monitor and protect our online systems, we may use third-party tools that have access to logs and usage data.

If you have any concerns about how your data is being handled, please contact us directly. We are committed to resolving issues promptly and transparently.